Technical Support
Supporting our mining customers in all types of requests
Slope stability monitoring requires focus, peace of mind and a hassle-free management, without concern for instrument reliability or lack of confidence on the collected data. Hexagon’s integrated approach to monitoring allows our customers to manage their sensors and instruments through a single provider and to rely on our 24/7 network of certified Technical Support Partners in 15 regions worldwide.
The HxGN MineMonitoring Support team are highly qualified mining professionals, geotechnicians and geotechnical engineers, born and raised in mining, exclusively dedicated to supporting our mining customers in all types of requests, from repairs and warranty replacements, to data validation and more.
For more information, contact salesdept@idsgeoradar.com
Take advantage of Certified Technical Support Partners in 15 regions worldwide. With IDS GeoRadar you can count on 60+ high qualified technical Support Specialists (including Geologists and Engineers) and a 2nd level Support Team in IDS GeoRadar Italy HQ!
When choosing HxGN MineMonitoring as your partner you can access a Support plan package that includes 24/7 Support with ticket tracking, an extension on warranty, on-site maintenance visits and software and upgrades. By subscribing the Support Plan package, you ensure your monitoring instruments stay in top shape and are provide maximum availability.
For the purpose of training, and much more, our users have exclusive access to the myWorld customer portal, where they can find a series of tools such as:
• Web-based support
• Video tutorials
• Training courses
• Product downloads
• Web-based support
• Video tutorials
• Training courses
• Product downloads
Contact IDS GeoRadar
Contact our sales team and get detailed information about IDS GeoRadar products and services.
Contact our sales team and get detailed information about IDS GeoRadar products and services.
24/7 Remote Monitoring Services
Discover our comprehensive suite of advanced services for increased safety management
Discover our comprehensive suite of advanced services for increased safety management